Lake Tahoe Vacation Rentals, Truckee Vacation Rentals : Pullen Realty Group

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Reviews of Silver Strike at Northstar**4th Night Free!**

(6 Reviews)

Weekend Away
Reviewed by AA Weekenders on 3/29/2010

We stayed at Silver Strike a couple of weekends ago and loved it. The house was very clean and loved all of the updates. The house is modern, but cozy! The kitchen was fantastic. Everything we needed and more were available. We were without our kids and didn't plan to cook, but we couln't help ourselves! The location was so ideal. We could have walked to the Village if we wanted to. We would love to bring our kids with us next time. It would be perfect for just the 4 of us! Silver Strike will be the first place that we would choose to reserve the next time we come up for a weekend stay!

Silver Strike Condo
Reviewed by northstar boarder on 3/28/2010

the condo was nicely remodeled. location-great, rec center access-a bonus, shuttle service-easy. and we really enjoyed our stay. we would even probably stay again. however, as some of the prior reviewers stated, there were a few issues that made for an inconvenient experience and that *really* need to be addressed to allow for a comfortable stay. *HEATING* the explanation to use the radiant heating is not adequate. the instruction was to push the "sun" button upon arrival and the "suitcase" upon departure. however, it did not result in the floors being heated. only after we jacked up the thermostat to past 75-80, did the radiant heating turn on. but it took a couple days to really figure it out. even worse, while there are separate thermostats downstairs in the 2 bathrooms, they only control the radiant heating and do NOT control the heat. it was FRIGID downstairs because the thermostat that controls the heat for the whole house was upstairs. of course heat rises, and with the fireplace/heat, if it was perfect and comfortable upstairs the heat would never come on downstairs. the only way we could make the heat come on downstairs would be to open the windows upstairs and make it cold upstairs. for most of our stay, we all slept upstairs because there was no way to remedy the situation. if there is a solution, it should be very clearly outlined in the condo booklet, because we are all professionals with advanced degrees, and we were unable to find a way to make the heat stay on downstairs. or perhaps a simple solution: provide electric heaters for the downstairs bedrooms. *HOUSEKEEPING* we also found a lot of stains on the linens. not only on pillows/sheets, but towels as well. there was also dried jam/ketchup spots on the dining table and other stickiness on the coffee table/end tables. they had clearly not wiped anything down. we also caught over a dozen spiders. not that we minded spiders-but i note because of the manager's response to a prior review.

Manager's Response:
Thank you for your review! We are pleased that you enjoyed the home. Your detailed review has been passed on to the homeowners who are purchasing a number of fresh items to replace the items that show wear and tear. The complication with the heat reminds us that not everyone is from a cold climate and is not familiar with higher elevation heating systems and floors. We will be working on a user-friendly guide to assist guests with the heating systems that are in place at Silver Strike. The heated floors have been a main feature that everyone enjoys. It is a known fact that bugs live in Tahoe. Pest control is an ongoing service in the Tahoe area. Homeowners know that a pest control maintanence plan is perfect in controling the "bugs." Now that spring is in the air the pest control companies shift into their next control phase. This phase minimizes anything crawling. Thank you again for bringing your concerns to our attention. The Staff at Pullen Rental Group.

Polished ski condo
Reviewed by Mill Valley skier on 2/24/2010

We enjoyed the Silver Strike because of its modern designer finishes-- stainless steel appliances, hardwood floors, automatic gas fireplace, entertainment system, heated bathroom floors, halogen lighting, and wireless internet. Clearly, the owners have excellent taste and are not interested in roughing it while at Northstar! The location was excellent, just two blocks from the village with convenient shuttle service. We also took full advantage of the homeowners association access to the pool, spa, and gym. Constructive feedback: owners should clean out the dryer lint exhaust (fire risk), as clothes dry very slowly and this is the likely cause.

Silver Strike Review
Reviewed by Silver Strike Review on 1/28/2010

Fireplace not operable; Property manager repaired promptly; yet stayed for an hour and a half to document & rewrite the entire instruction manual for entertainment center because it was absent. Hot water insufficient for a standard shower of one. Drapes difficult to open & close due to poor hooking device. Heaters did not work in either bathroom, so they were very, very chilly. When steam formed in bathrooms, the halogen lighting fixtures would no longer work. Profile listed bbq grill, none present. Dryer did not work properly.

Manager's Response:
We responded immediately to a call about the gas fireplace not functioning and repaired the remote control sensor that activates the fireplace. It took a while to repair. At this time we found the stereo system was not working properly either and corrected that so the guests could enjoy the stereo, CD's & DVD's in surround sound during their stay. After repairing the system we asked the guests if it would be fine to take test everything properly and make some new notes so the house instructions could be updated. They were very appreciative and allowed us to take the extra time to do this update. We sent an electrician out between reservations to replace the dimmer switch that was causing the lights to no longer function. The hot water tank tested fine and the radiant heated floors are currently being tested. This remodeled modern condo is in great shape!

Only real contemporary place in all of Tahoe
Reviewed by astalman on 1/22/2010

Loved the interior and and the contemporary design. It's absolutely unique this way. The kitchen was incredibly well appointed and it was a joy to cook and eat there. The fireplace was cozy and so nicely warm. The rug was in front of the fireplace and all the bedding was absolutely wonderful. We truly appreciated and enjoyed all the attention to detail. Unfortunately we had to turn off the heating at night. Every time it came on it was really loud and woke us up. So we had to turn it off. The floor heating didn't work at all. And the cleaning service before us was awful. Lots of dust everywhere and I collected 10 spiders in the bedrooms in the first two days! And there were stains and hair on the sheets. So the owners are definitely being cheated out of a good cleaning service here. We were happy with the price for the 6 days we stayed there, but it seems when we tried to book it for subsequent stays, the pricing fluctuated widely and willy nilly. Makes me want to consider a hotel again because of their more predictable pricing structure.

Manager's Response:
We appreciate the comments for any house concerns and strive to improve. We have discussed the issues with the owner and are looking in to a pest control service as well as had a technician in to figure out the heating problem. The floor heating is operating properly, but will not activate if the room has already reached the desired room temperature. The cleaning crew has also been notified and has now started to implement a checklist for cleaning to ensure all the cleaning tasks have been done and to inspect all linens for stains. Thank you for your thoughts and concerns.

Silver Strike at Northstar
Reviewed by Hashem on 1/7/2010

Had a great time. The condo was very nice comfortable, clean, well appointed and maintained. Your service was impeccable, and we would definitley come back again.