It was a pleasant surprise that the cabin was filled with wonderful books and movies. The kitchen was well stocked with all the cooking utensils/pots you could need.
The only big issue was that we were there during a snow storm. The home instructions said there was a bucket filled with de-icer and snow shovels should you need them. Neither items were anywhere to be found and when we called the office, they said the maintenance service would come to take care of it but never did. There was a snow blower on the deck, but it was non-functional. We had 2 feet of snow outside the front door that we had to navigate around, and the office never called us back to follow up on our status. This was very disappointing and made going and coming out of the cabin difficult as we have 2 smaller children.
Manager's Response:
Thank you for your review! We appreciate being notified of this oversight. We would have preferred to take care of these things during your stay. It is always good to call and communicate with our staff as we are open 7 days a week, and have an after-hours service to answer any calls that come into our office. We do receive numerous calls during winter storms but we do eventually reach everyone who contacts us. We are pleased that you enjoyed the home. The Staff at Pullen Rental Group.